Customer care
Product support
Use the recovery service for access problems, or contact Local Sites Group for product help.
Effective 18 July 2026
Recover your download
If the original access email is unavailable, use purchase recovery with the same email address used at checkout. Recovery responses never confirm whether an address has purchased Sage.
Contact product support
Email support@aiskillspack.com for missing delivery, damaged files, installation-documentation errors, compatibility problems or licensing questions. Include the purchase date, operating system, AI tool and a description of the issue. Never send payment-card details, API keys or your private Sage access link.
Payment and receipt support
Stripe Managed Payments handles receipts, payment methods, tax, transaction-level support, refunds and disputes. Use the support link in the Stripe or Link transaction email for payment-specific help.
Team licensing
Each standard Sage purchase covers one user. If Sage will be shared with more than one person inside an organisation, email support@aiskillspack.com before purchase so the team, redistribution rights and user limit can be agreed.
Installation boundary
Support covers the supplied Sage files and documented installation flow. You remain responsible for reviewing and approving deployment actions, maintaining backups, securing credentials, testing changes and managing third-party tools, accounts, infrastructure and costs. Local Sites Group does not remotely administer customer systems.
Security reports
Report a suspected Sage delivery or website security issue privately to the support email with enough detail to reproduce it. Do not include live credentials or customer data.